Moonlight Lily is committed to a satisfactory customer experience. We invite you to give us your feedback to improve and enhance your shopping experience. Send us your comments by emailing us at info@moonlightlily.com or contacting our Customer Service department toll-free at 1-888-818-5459 during our customer service hours.

For more information about products or to check your order status, call us at 888.818.5459 or e-mail us online at customerservice@moonlightlily.com 

Our Customer Service department can provide you additional details about items you have selected.  Please send your questions to customerservice@moonlightlily.com

Our Products

All our gemstones are genuine unless otherwise specified.  Rings are generally available in whole sizes as shown on our order page.  Please call Customer Service at 1-888-818-5459 to confirm sizing as rings in certain sizes and styles must be custom ordered.  All earrings are for pierced ears unless specifically noted.  Necklaces are usually 16 inches in length and bracelets are 7 inches, unless otherwise noted.   Our LilyLite line includes items that are vermeil or gold-filled.  We attempt to provide detailed and accurate information about metals and gemstones, but the carat weight of stones may vary slightly. Our photographs are not actual size and items are enlarged to show detail.  We attempt to provide all dimensions and if they are omitted, please request the information at info@moonlightlily.com.

Returns and Exchanges

You may return any unused item within 30 days of receipt for a credit or exchange (minus shipping and handling).  Personalized items are not returnable. Personalized items include items that have been sized, monogrammed or customized in any way.  All sale items are not returnable.  A gift card will be issued to the recipient if gift merchandise is returned by the recipient.

For faster processing of returns and exchanges, please call Customer Service at 1-888-818-5459 for a Return Authorization Number prior to returning the item. Please remember to insure package for the full retail price in case of loss or damage during transit. Send to Moonlight Lily, 130 Shore Road, Port Washington, NY, 11050. 

Shipping and Handling

We ship via UPS, Federal Express and Priority Mail. 

Standard Delivery                       7 - 10 business days       $   9.95

Quick Delivery*                           3 - 5 business days        $ 19.95

Express Delivery*                        2 - 3 business days        $ 29.95

* Certain items not available via Quick or Express Delivery.  Please confirm with our Customer Service department.

FedEx and UPS cannot deliver to PO Boxes or APO/FPO addresses. For Alaska and Hawaii orders, please add $5.00 to above charges.  We do not ship internationally.

Pricing

All prices are in U.S. dollars and will be guaranteed through 12/31/06 except as otherwise stated.  We make every attempt to avoid errors in pricing and product information.  If a mistake does occur, we reserve the right to correct it and apologize for any inconvenience it may cause.

Packaging

Each Moonlight Lily purchase – whether for you or for a gift - arrives in Moonlight Lily’s exquisite midnight blue and silver box.

Corrections

If you are receiving the Moonlight Lily catalogue please let us know if your address has changed. If you’re receiving duplicate catalogues, do not want us to share your name with other companies or no longer wish to receive Moonlight Lily catalogues please let us know.  Call 1-888-818-5459 or email us at corrections@moonlightlily.com or write to Moonlight Lily at 130 Shore Road, Port Washington, New York, 11050. 

Customer Service Hours

Monday through Friday 8 a.m. to 8 p.m. EST
Saturday and Sunday 8 a.m. to 6 p.m. EST

1-888-818-5459 (LILY)
Email: customerservice@moonlightlily.com